Refund policy

📦 Refund & Return Policy

Thank you for shopping with us.

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Be in its original packaging

  • Include proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods

  • Custom or personalized items

  • Sale or discounted items (if applicable)

Return Process

To start a return, please contact us at support@[yourstore].com with your order details.

If your return is accepted:

  • We will provide instructions on how to return the item

  • You will be responsible for return shipping costs (unless the item is defective or incorrect)

  • Items sent back without prior approval will not be accepted

Damages and Issues

Please inspect your order upon receiving it.

If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your returned item:

  • We will notify you whether your refund is approved or rejected

  • If approved, your refund will be processed within 5–10 business days to your original payment method

Please note:

  • Shipping fees are non-refundable

  • It may take additional time for your bank or payment provider to process the refund